The virtual products will be emailed to you upon payment. You will also be able to access the file(s) anytime on your account.
Your order will be sent in the 3 working days following the order being placed. They are sent using La Poste services either in colis suivi or lettre suivie. You can track your package by signing in to your account.
The delivery fees include the preparation fees (only for resellers) as well as the shipping fees.
The shipping fees depend on the weight of the package. The preparation fees are fixed.
We advise you to group all your items in one order. We won't be able to group two orders together and delivery fees applicable for each orders will be due.
Once the package has been sent it isn't under I AM Pattern's responsibility.
The customs fee for each country are the client's responsibility. I AM Patterns isn't responsible for any custom fees.
Because they are sent by email immediately after purchase, pdf patterns bought on iampatterns.fr are non returnable and non refundable.
It is really easy to return items. If you aren't completely satisfied it will be reimbursed or exchanged against another identical item under the conditions that you send your item as new in the 14 days following reception of your order.
In order to return an item, please contact firstname.lastname@example.org.
The original delivery fees will not be reimbursed and the shipping fees for returning an item will be the client's responsibility.
All articles need to be returned as new in pristine conditions, and in their original packaging. They should not have been opened or damaged.
For all items bought from one of our resellers, please contact them directly.
When shipping an item back, make sure it is correctly packaged to avoid damages during the journey.
The items given as a present to a particular recipient can only be returned or reimbursed to the initial purchaser.